Cancellation Policy

It indeed is safest to provide consumers with both options: so providing them with a form they can print and fill out as well as an online interactive version. That version does not need to be the exact same per se, so in that version you can maybe work around the choices provided for in the printable form somehow. You can provide both in the same place (please note that you must provide a link to these forms in the header or footer of your website, but you can then use one link). We can add the information you suggest here. I would not put it in the form itself.

You have the right to cancel your contract without providing us with a reason within 14 days from:

  • (if your purchase is for a physical good) the day on which you received, or a third party nominated by you other than the carrier, your good;
  • (if your purchase is for a service) the day we confirm we have accepted your order;
  • (if your purchase is for digital content): the day we confirm we have accepted your order. 

If your order contains several goods, you may cancel the contract in whole or in part. If your order was delivered in several parts, you have 14 days from the day you received the last delivery.

You must send the goods back to us within 14 days after you have told us you wish to cancel your purchase. Please enclose the return form we provide with your goods when you send goods back to us. You must use an established delivery service and keep proof of postage. 


In certain circumstances you can’t cancel your purchase. 

For certain type of goods, the right of cancellation does not apply, including goods that are tailored to your personal requirements and goods that cannot be returned for reasons of health protection or hygiene. 

Services cannot be cancelled once they have been completed. 

Digital content purchases cannot be cancelled when you have agreed – during the order process – to start delivering the content immediately.

For the avoidance of doubt: the right of withdrawal also does not apply to payments you have made voluntarily to support our business.


The costs of returning goods are non-refundable and must be born by you (unless we offer the option to return goods for free). 


We will refund your payment as soon as possible, but in any case within 14 days of you telling us you wish to cancel your purchase. If you cancel your purchase after you have received your goods, we will refund you as soon as possible, but in any case within 14 days of the date we receive the goods back from you or (if earlier) the date on which we receive evidence that you have returned the goods. 

We only refund standard delivery costs, not the costs you have paid extra for express delivery or delivery at a particular time. 

We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.

We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods other than what is necessary to check the nature, properties and functionality of the goods.

We may choose to refund your payment only after we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

If you cancel the purchase of a service, you only have to pay for services you received before you change your mind. If you bought a service we don’t refund you for the time you were receiving it before you told us you changed your mind.

Scroll to Top