A computer installation and repair technician fixes problems related to the software and hardware components of computers. They may work on a variety of computers and mobile devices as well such as laptops, printers, tablets, and desktop computers. Because of the wide number of technology problems and devices, technicians must be excellent problem solvers and sufficient in many different technology platforms. They must also have patience and effective communication skills as some of the support provided may be over the telephone.
How to Become a Computer Installation and Repair Technician
Most computer installation and repair applicants continue their education after high school and take courses in computers, electronics, machine repair, computer and digital technology, network hardware configuration, and electrical engineering. If a high school graduate can prove they are knowledgeable they may gain employment without a degree or certification. Some applicants qualify for employment after military training.
Due to some job specialities, an employee may receive on-the-job training and begin with less complex tech support problems and advance to more sophisticated systems. According to O*NET OnLine, over 30% of technicians reported earning an associate’s degree while a little over 30% reported earning a post-secondary certification.
Job Description of Computer Installation and Repair Technician
A computer installation and repairer fixes computers that malfunction, cleans devices, and conducts preventative maintenance. They may replace broken computer parts like video cards or keypads and install, repair, or replace computer monitors, network connections, or hard drives. They must also have knowledge of common software packages and various operating systems.
They may remotely access a computer to run diagnostic tests and must communicate well with clients in order to explain the issue or needed troubleshooting steps to take. They sometimes do administrative tasks, like completing order forms. Some computer installation and repair workers travel to customer locations, while others work from repair shops. They are mostly employed by private businesses and some are self-employed. They usually work on a full-time basis.
National Center for O*NET Development. 49-2011.00. O*NET OnLine.
The career video is in the public domain from the U. S. Department of Labor, Employment and Training Administration.