what does a first-line supervisor do

What does a First Line Supervisor do?

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A first line supervisor of non-retail workers handle the day-to-day management of employees and sometimes overseeing a budget. Along with being called a supervisor, this position can also have a manager in a title. They are a vital support for each of their staff members. It should be noted that the growth rate and salary stated includes all non-retail first-line supervisors. These numbers will greatly vary depending on the industry.

How to Become a First Line Supervisor

what does a first-line supervisor do

According to O*Net OnLine, the educational level reached by most of these supervisors vary. Many surveyed have either an associate’s degree or a bachelor’s degree. Though some reported having earned their high school diploma or equivalent.

Of course, each industry may have different educational requirements for their supervisors. Some industries, may place more emphasis on experience than education. To research what it would take to become a first-line supervisor in your industry, you can look at online job boards and check out what employers are looking for in your area.

Job Description

First-line supervisors manage the daily operations of personnel. Their job experience and business savvy helps them solve a variety of problems ranging from customer complaints and staff issues. They also set and measure goals for their employees to ensure business needs are met and that their employees also grow professionally. Some of these supervisors may train staff themselves or set-up a training plan for them. These supervisors must also evaluate how well their staff contributes to the overall business and identify when additional staff may be necessary.

Article Citations

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, First-Line Supervisors of Non-Retail Sales Workers.

National Center for O*NET Development. 41-1012.00. First-Line Supervisors of Non-Retail Sales Workers.

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