A first-line supervisor of non-retail workers handle the day-to-day management of employees and sometimes overseeing a budget. Along with being called a supervisor, this position can also have manager in a title. They are a vital support for each of their staff members. It should be noted that the growth rate and salary stated includes all non-retail first-line supervisors. These numbers will greatly vary depending on the industry.
How to Become a First-Line Supervisor
According to O*NetOnLine, the educational level reached by most first-line supervisors vary. Almost 60% of those surveyed as first-line supervisors of non-retail workers reported holding either an associate’s degree or bachelor’s degree. A little over 20% reported having earned their high school diploma or equivalent. Of course, each industry may have different educational requirements for their supervisors. Some industries, may place more emphasis on experience then education. To research what it would take to become a first-line supervisor in your industry, you can look at online job boards and check out what employers are looking for in your area.
Job Description of a First-Line Supervisor
First-line supervisors manage daily operations of personnel. Their job experience and business savvy helps them solve a variety of problems ranging from customer complaints and staff issues. They also set and measure goals for their employees to ensure business needs are met and that their employees also grow professionally. Some of these supervisors may train staff themselves or set-up a training plan for them. These supervisors must also evaluate how well their staff contributes to the overall business and identify when additional staff may be necessary.
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, First-Line Supervisors of Non-Retail Sales Workers.
National Center for O*NET Development. 41-1012.00. First-Line Supervisors of Non-Retail Sales Workers.