What does a Funeral Service Manager do?

how to become a funeral service manager

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A funeral service manager ensures a client’s end-of-life decisions are carried out. This includes a clients desire for burial or cremation, or a service verse a celebration. Additionally, they coordinate with family and friends of the deceased to ensure the service is a respectful and appropriate. In fact, other career titles may include a mortuary operations manager or sales manager. Next, watch a video to learn more about what a funeral service manager does.

How to Become a Funeral Service Manager

According to O*NET OnLine most surveyed held at least an associate’s degree with a few having a professional degree. Some had completed their bachelor’s degree, but not many. Additionally, you can earn an associate’s degree in funeral service to gain the education necessary to become a manager at a funeral home. You may start off your career as a funeral service worker in order to gain experience prior to becoming a manager.

Job Description of a Funeral Service Manager

how to become a funeral service manager

These managers handle the logistics of a funeral and keep it within the budget identified. Additionally, they quote prices for the service and products a client purchases. These managers must have excellent communication skills as they also meet with people who just lost a loved one. For example, they interact with clients to collect the obituary, select a casket or urn, and to plan the service. When collaborating with any decision-maker regarding the service, they will educate them on the services the funeral home offers.

Along with coordinating the service, they also handle the day-to-day operations of running a funeral home and the staff that work there. They would also work closely with any vendors that are providing services to the deceased and their family to include cosmetologists that prep the deceased for an open-casket viewing.

Funeral Service Worker Career Video Transcript

As a mortician, undertaker or funeral director, you will be a bridge for those who wish to make plans for their future death, as well as those who have recently survived the death of a loved one and wish for closure. Morticians and undertakers may help clients resolve insurance claims, apply for veterans’ funeral benefits, arrange transportation for mourners, decorate the sites of all services, and find resources on overcoming grief among many other diverse tasks.

Funeral service managers conduct the general matters of running a funeral home, such as allocating expenses, handling marketing and public relations, and managing staff. For those looking to become a funeral service worker, the key to success is by obtaining an associate’s degree in mortuary science. Funeral directors and embalmers are legally required to obtain a license everywhere, except Colorado. Additionally, funeral service workers are expected to do an apprenticeship of 1-3 years under the guidance of a licensed funeral service professional.

As a funeral service worker, you may need to coordinate funeral services within 24 to 72 hours of death. For many funeral service workers, this means working long, unpredictable hours in the evening and on weekends. For funeral service employees, the work is never truly done. As a mortician, undertaker, or funeral director, you will be a member of a robust, growing industry that provides vital services to those who need them.

Article Citations

National Center for O*NET Development. 11-9061.00. O*NET OnLine.

The career video is in the public domain from the U. S. Department of Labor, Employment and Training Administration.

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