What does a Gaming Service Worker do?
|Citation||Retrieved in 2017 from BLS.org|
Gaming service workers serve customers in gambling establishments. They may deal cards, tend slot machines, or oversee other gambling activities like bingo or kino. Some gaming service workers may take bets or pay out winnings, while others may manage or supervise workers and operations. Gaming establishments are normally open for business 24 hours a day 7 days a week requiring employees to work evenings, weekends, and holidays.
How to Become a Gaming Service Worker
A high school diploma or the equivalent is usually sufficient to gain most gaming jobs as many casinos or other gaming establishments have their own training requirements. New dealers are typically sent to gaming school to learn a casino game and learn the rules and procedures of the game and the local and state laws related to it. Employers look for candidates with very good customer-service skills.
Gaming managers often require a college degree. This degree usually includes formal management classes. In addition, the manager may study accounting, hotel management, or hospitality.
Licensing by a state regulatory agency is required for gaming service workers. The requirements for management or supervisory positions may be different from other gaming workers. You must provide a photo ID and pay a fee to get a license and must typically pass an extensive background check and drug test. Each state has it’s own age requirement as well so you should visit the gaming commission website of your state.
Job Description of a Gaming Service Worker
Gaming service workers typically interact with customers and ensure their experience is a pleasant one. They explain how a game is played to the customer and the rules of the game. They monitors customers for any violations of casino policies or gaming regulations and inform security or their supervisor of any irregularities they notice. A gaming service worker enforces safety rules and report any hazards.
With experience, you may become a gaming supervisor or manager that oversees the personnel. They circulate among the tables to ensure proper staffing and ensures everything is running smoothly. They may make schedules, interview candidates, and train new hires. They ensure payouts are correct and that customers understand betting limits.
Slot supervisors oversee the running of the slot department which includes refilling machines with tickets or money, paying out large jackpots, and resetting the slot machines. They respond and resolve customer complaints.
Gaming dealers operate table games like blackjack, roulette, and craps. They inform customers about the rules of the game, determine winners, payout winning bets, and collect on losing bets.