What does a Gaming Service Worker do?

Median Pay $22,300
Growth Rate 2%
Citation Retrieved from BLS.gov

Gaming service workers serve customers in gambling establishments. They may deal cards, tend slot machines, or oversee other gambling activities like bingo or kino. Some gaming service workers may take bets or pay out winnings, while others may manage or supervise workers and operations.

Watch a Video:

How to Become a Gaming Service Worker

A high school diploma or the equivalent is usually sufficient to gain most gaming jobs as many casinos or other gaming establishments have their own training requirements. New dealers are typically sent to gaming school to learn a casino game and learn the rules and procedures of the game and the local and state laws related to it. Employers look for candidates with very good customer-service skills.

Gaming managers often require a college degree. This degree usually includes formal management classes. In addition, the manager may study accounting, hotel management, or hospitality.

Licensing by a state regulatory agency is required for gaming service workers. The requirements for management or supervisory positions may be different from other gaming workers. You must provide a photo ID and pay a fee to get a license and must typically pass an extensive background check and drug test. Each state has it’s own age requirement as well so you should visit the gaming commission website of your state.

Job Description of a Gaming Service Worker

Gaming service workers typically interact with customers and ensure their experience is a pleasant one. They explain how a game is played to the customer and the rules of the game. They monitors customers for any violations of casino policies or gaming regulations and inform security or their supervisor of any irregularities they notice. A gaming service worker enforces safety rules and report any hazards.

With experience, you may become a gaming supervisor or manager that oversees the personnel. They circulate among the tables to ensure proper staffing and ensures everything is running smoothly. They may make schedules, interview candidates, and train new hires. They ensure payouts are correct and that customers understand betting limits.

Slot supervisors oversee the running of the slot department which includes refilling machines with tickets or money, paying out large jackpots, and resetting the slot machines. They respond and resolve customer complaints.

Gaming dealers operate table games like blackjack, roulette, and craps. They inform customers about the rules of the game, determine winners, payout winning bets, and collect on losing bets. Gaming establishments are normally open for business 24 hours a day 7 days a week requiring employees to work evenings, weekends, and holidays.

Become a Gaming Service Worker Career Video Transcript

The excitement and fun of betting at the racetrack or in a casino relies on knowing gaming services workers are maintaining the house rules. Gaming services workers need honesty, integrity, and the ability to stay calm while serving customers in the sometimes frantic environment of gambling establishments. Gaming managers and supervisors direct and oversee gaming operations and staff. They circulate among the tables and slot machines to make sure everything runs smoothly. They explain house rules, ensure payouts are correct, and call security staff when needed. Gaming dealers run table games such as craps, blackjack, and roulette. Dealers explain game rules, announce each player’s moves, and cue players’ turns. Dealers also calculate and pay out winning bets, and collect when players lose.

Gaming and sports book writers and runners take bets on sporting events, and run games such as bingo and keno. They also verify tickets or winners and pay out winnings. Gaming cage workers are responsible for exchanging customers’ cash for the chips used to play, and then back again from chips to cash. Because most gambling establishments are open 24/7, it’s typical in these fields to work nights, weekends, and holidays. Most gaming jobs require a high school education, although gaming managers may need a college degree for some positions. Customer service skills are needed in all positions.

Article Citations

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Gaming Services Workers.

The career video is in the public domain from the U. S. Department of Labor, Employment and Training Administration.