Information clerks perform routine office functions in a business, government, or organization. They maintain records, provide information to customers, and collect data with the aid of computers, fax machines, telephones, and other office equipment. Information clerks can be found working in a variety of places such as hotels, healthcare facilities, or other locations.
How to Become an Information Clerk
Information clerks typically require a high school diploma. Depending on the position, an employer may desire a candidate to have some college education or an associate’s degree. Courses in spreadsheet applications, social sciences, and word processing are encouraged, especially for those that are municipal clerks, eligibility interviewers, or human resources assistants.
Training on-the-job typically lasts a few weeks and covers clerical procedures and computer applications. In the case of government employees, training may take several months with training in various government regulations and programs. Information clerks looking to advane to a human resources specialist would want to obtain a bachelor’s degree.
Job Profile of a Information Clerk
There are numerous types of information clerks such as court clerks, file clerks, hotel, motel, and resort desk clerks. However, their duties typically include supporting the function of an office by preparing orders, claims, bills, or routine reports. They record and collect data from staff, the public, and customers. He or she would answer questions for the public or customers concerning services or products. They have the duties of filing and maintaining paper or electronic records.
Information clerks may confirm reservations for passengers for transportation or hotels or process applications for license permits. He or she may conduct telephone interviews or in person, through mail, or online.
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Information Clerks.
National Center for O*NET Development. 43-4171.00. O*NET OnLine.