Lodging managers are in charge of hotels, motels, resorts, and various overnight stays and are responsible for all aspects of the facility. They manage all staff and logistics such as customer service, food service, maintenance, and landscaping. The overall goal is to keep their guests happy and provide a pleasurable experience for everyone that comes.
How to Become a Lodging Manager
An employer may consider hiring a person with a high school diploma that has a serveral years experience working in a hotel. However, most employers want a bachelor’s degree in hospitality or hotel management to work in a larger, full service hotel. An associate’s degree is generally accepted in hotels with fewer services if the applicant has a background in restaurant, hotel, or hospitality management.
Hotel management programs usually include courses in accounting, hotel administration, marketing, food service management and catering, and housekeeping. Since hotels use hospitality-specific software for reservations, housekeeping management, and billing, proficiency with computers is necessary. Many vocational and trade schools and technical institutions offer courses in the hospitality industry.
Job Description of a Lodging Manager
Lodging managers greet and register guests and answer any questions about services or policies that the hotel or establishment may have. A lodging manager keeps financial records, approves expenses, set room rates, manage budgets, coordinate office activities, and resolves problems. A lodging manager also interviews, hires, and trains employees and must sometimes terminate an employee. The ultimate responsibility though for a lodging manager is the pleasant experience of a guest and profit for the hotel or establishment.
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Lodging Managers.
National Center for O*NET Development. 11-9081.00. O*NET OnLine.